Refund and Returns Policy

Individuals

We acknowledge that sometimes there is a need to cancel your enrolment from a course/training workshop. If you cannot attend, or no longer require a place, please provide notice of cancellation at least 3 working days prior to the course start date. Failure to provide sufficient notice will result in your being charged the full course/training workshop fee.

A cancellation fee will not be charged if your company nominates someone else to attend in your place. 

A cancellation fee also applies for non-attendance of part of a course if it extends for more than one day. If there are extenuating circumstances, then ALS should be advised of these.

In-house courses 

If you no longer require a course, please provide notice of cancellation of the booking. The following charges will apply:

  • Within 1 weeks prior to the course date – 20% of charges apply
  • Within 2 day prior to the course date – 50% of charges apply

 Notice of cancellation must be sent in writing or email to the ALS Course Administrator. Failure to provide any notice will result in you being charged the full course/training workshop fee and associated costs.

Occasionally it is necessary for courses/training workshops to be rescheduled. ALS will endeavour to be flexible towards any changes. There will be no cancellation charge if at least one month’s notice is given and the rescheduled date is agreed within a three month period after the previous date.

Course cancellation initiated by ALS

Occasionally it is necessary for courses to be cancelled, or rescheduled by our company. The Course Administrator will send an email to advise you of the cancellation and, if possible provide a new date for the course. We will endeavour to give at least 5 working days notice prior to the course start date.

Need help?

Contact us at info@acceleratelearningservices.co.uk  for questions related to refunds and returns.